🪐 ⛵️ ~ Transit Terms ~ 🚚 🌎
Order Processing:
- All orders are processed within 24 hours after receiving full payment.
- Orders with expedited shipping options will be prioritized for quicker processing.
Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping typically takes 5-7 business days for delivery within the contiguous United States, and 10-15 business days for international orders.
- Shipping rates will be displayed at checkout based on the selected shipping method and are calculated based on the destination of your order.
Shipping Locations:
- We ship to addresses worldwide. For addresses outside North America, please also see our Amazon store.
- International customers are responsible for any applicable customs duties or import taxes.
Shipping Confirmation:
- A shipping confirmation email with tracking information will be sent once your order has been dispatched.
Signature Requirements:
- For high-value orders, a signature may be required upon delivery.
Shipping Delays:
- In the rare event of a shipping delay, customers will be notified promptly. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.
- If an item is backordered, we will notify you and provide an estimated delivery date.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.
Returns Policy:
Return Eligibility:
- To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
- Items must be returned unworn, unwashed, and with all original tags and packaging intact.
- Customized, personalized, or intimate items are non-refundable and cannot be returned or exchanged.
Return Period:
- Customers have 30 days from the date of delivery to initiate a return.
Return Process:
- To initiate a return, contact our team with a description of the problem and we’ll be happy to assist you.
- Clearly state the reason for the return and your order reference number.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- For international returns, customers are responsible for return shipping costs and any applicable customs clearance.
Refunds & Exchanges:
- Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item(s).
- Exchanges are not currently available at this time.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We may request photos or additional information to process a replacement or refund.
Further Information:
For any questions or concerns regarding shipping and returns, please contact our customer service team for further support.